Hotel Policy

Marietta Vitality Hotel uses smart technology to enhance our guests’ experience and provide efficient, personalized service.

Digital check-in and room access are facilitated through our website, with a digital key sent directly to your device.

Rooms do not have landline telephones; please use personal smart devices for communication. QR Codes posted in the rooms will connect you directly to our staff, who are available to assist you promptly. Additionally, emergency services can be reached by dialing 911 or the appropriate local emergency number from your personal device

Upon booking, you agree to receive a check-in link, digital room key, reservation information, and promotional offers via text from Marietta Vitality Hotel. Text “HELP” for assistance or “STOP” to opt-out. Message and data rates may apply. Message frequency may vary.

Guests must be at least 18 years of age to reserve a room and check in.

• Deluxe King Room & Deluxe King Accessible Room: Accommodate up to 3 guests.
• Deluxe Double Queen Room: Accommodates up to 4 guests.
• Children up to and including 12 years old stay free, based on maximum occupancy.
• A nightly fee applies for the third or fourth adult, as applicable.

FLEXIBLE RATE WITH CONTINENTAL BREAKFAST – FULLY REFUNDABLE
Upon booking, your card will be charged for the first night of your reservation. The remaining balance will be charged 24 hours before check-in. You may cancel or change your reservation up to 24 hours before check-in for a full refund. Cancellations made after this deadline will result in a forfeiture of the full reservation amount. Date changes are allowed up to 24 hours prior to check-in, subject to availability.
No-Show Policy: If the guest does not show up the full amount on your reservation is non–refundable.

EXCLUSIVE NON REFUNDABLE OFFER: 15% OFF & CONTINENTAL BREAKFAST
Upon booking, your reservation will be charged the first night, and the remaining balance will be charged within 24 hours. All payments are NON-REFUNDABLE, and date changes are not possible.
Last-Minute Bookings: Reservations made within 24 hours of check-in are charged in full upon booking and are non-refundable.

BOOK FOR 2 DAYS OR MORE AND GET A COMPLIMENTARY DINNER – FULLY-REFUNDABLE
Upon booking, your card will be charged for the first night of your reservation. The remaining balance will be charged 24 hours before check-in. You may cancel or change your reservation up to 24 hours before check-in for a full refund. Cancellations made after this deadline will result in a forfeiture of the full reservation amount. Date changes are allowed up to 24 hours prior to check-in, subject to availability. This rate plan has a minimum stay length of 2 days.
Last-Minute Bookings: Reservations made within 24 hours of check-in are charged in full upon booking and are non-refundable.

Please note that all reservations are subject to the taxes and fees below.
Tax: Georgia Occupancy Tax (2%), State Tax (4%), City Tax (8%), and Marietta Tourism Fee ($5.00 per night).

Please read the listed policies carefully for any booking engines such as Booking.com or Expedia.
We realize that there may be circumstances beyond your control. For this reason, we recommend purchasing travel insurance for peace of mind.

You will receive a check-in link via text and email 48 hours prior to arrival, that will request a credit card for our $100 security deposit hold which is released at checkout. Depending on your bank, it will take 1-3 business days for the funds to be returned to your account. The following factors will be taken from your security deposit at management’s discretion:

• Noise complaints
• Interior damage
• Damage to or extensive staining of linens
• Smoking in non-smoking areas
• Breaking maximum occupancy
• Disrespecting other guests
• Missing items
• Unauthorized filming
• Any violation of house rules

At Marietta Vitality Hotel, our daily room refresh includes tidying the room, replenishing toiletries, emptying trash bins, making the bed with existing linens, and replacing towels left on the floor. Every third day, you’ll receive a full clean, which includes thorough room cleaning, changing all bed linens, dusting, vacuuming, extensive bathroom cleaning, and restocking all amenities. If you wish to decline housekeeping services, simply use the “Do Not Disturb” sign on your door. For any additional needs, you can request service via the in-room QR code or by texting us at (323) 628-7490. Our housekeeping team is here to ensure your room is perfectly maintained throughout your stay.

Dive in and relax! Our indoor pool is open from 8 AM to 10 PM daily.

We offer a complimentary continental breakfast from 6:30 AM to 10:30 AM, with additional à la carte items available for purchase. Enjoy!

Stay active anytime at our 24-hour fitness center.

• Guests are welcome to order food from delivery services during their stay.
• For security reasons, delivery drivers are not authorized to bring food directly to guest rooms.
• Guests are required to meet the delivery driver in the lobby to collect their order.

Complimentary uncovered on-site parking in designated Hotel Guest area is available to registered guests. We will request your car make and plate number upon check-in. Please note, any unauthorized vehicle will be towed.

At our properties, we strive to accommodate all our guests, including those traveling with pets. Below is our pet policy:

• Certified ADA Animals
  We welcome certified service animals as defined by the ADA at no charge.
• Non-Service Dogs
  A $75 per stay pet fee will be charged for non-service dogs.
  Non-service dogs must weigh no more than 50 lbs.
  Pets are subject to our $100 security deposit for any excessive cleaning or damage.
  If an undeclared pet is discovered, the guest will be charged the $75 pet fee plus a $100 cleaning fee.
• Responsibilities of Pet Owners
  Pets must remain leashed or in carriers when in common areas.
  Pets should not be left unattended in guest rooms unless securely crated.
  Guests are responsible for any damages caused by their pets.
  Any excessive noise or disturbances may result in additional charges or removal from the property.

All packages must be addressed to the reservation holder and be delivered within your reservation dates. Please note that the hotel will not be responsible for packages handled at the hotel.

Any professional photography being filmed at the property (regardless of personal editorial, or commercial) requires prior approval from hotel management. Photography without consent is a violation of hotel policies. Please contact the hotel for details.

Smoking is not permitted in rooms or common areas, or on balconies. Smoking is permitted in designated outdoor areas only.

• Property is not liable for any lost or stolen items due to guest negligence.
• Guests are financially responsible for any damages they cause.
• We ask that all guests respect our property and fellow guests during their stay.