Do you have a front desk or concierge?
We are a self check in hotel with a Virtual Concierge for your convenience. Our team is available around the clock to assist you during your stay. With our digital check-in and key system, the process is seamless and efficient.
To check in, simply follow the check-in link we’ll send you 48 hours before your arrival date. The process requires uploading a photo of your ID, a selfie, and a $100 security deposit, which will be released upon check-out. You can also use the link to purchase parking and request early check-in.
Just before your check-in time, you’ll receive your digital key and room assignment, allowing you to enjoy a hassle-free arrival experience. We look forward to making your stay enjoyable and stress-free!
Is there parking? Where do I park?
Yes, there is self parking available for hotel guests, and it is free of charge. Enjoy the convenience of complimentary parking during your stay with us!
Are there shuttles?
No, we do not offer shuttles at our hotel. We recommend using Uber or Lyft for your transportation needs during your stay. These ride-sharing services are convenient and readily available to take you to your desired destinations. Enjoy your time with us!
Do you have an EV Electric vehicle charging station at the hotel?
No, we do not have an EV electric vehicle charging station at the hotel.
Is there a pool? What are the hours?
Yes, Our pool available for guests to enjoy a refreshing swim. The pool hours are from 6am to 10pm.
What is your pet / service animal policy?
At our hotel, we only accept ADA service animals. We have a strict policy that restricts pets other than certified service animals. We appreciate your understanding and compliance with this policy to ensure a comfortable and enjoyable stay for all our guests.
Is smoking allowed on the property?
We are a non smoking property. Smoking, vaping and the use of electronic cigarettes is not permitted in rooms or common areas, or on balconies. Smoking is permitted in designated outdoor areas only.
Do you offer a Military or AAA discount?
We do not offer a Military or AAA discount, however we are currently offering a 15% discount on our rooms rates when you book with us directly. We accept online reservations here: https://mariettavitalityhotel.com/book-now/
Can I request housekeeping?
During your stay, we provide a complete room refresh on the third day. Additionally, you can request fresh sheets, towels, or room cleaning anytime through our Virtual Concierge. We are committed to ensuring your comfort and satisfaction throughout your visit, and will fulfill your requests promptly. Feel free to reach out whenever you need assistance or wish to enhance your stay.
What if I need fresh towels / linens?
You may request fresh sheets, towels, or room cleaning anytime through our Virtual Concierge. We are committed to ensuring your comfort and satisfaction throughout your visit, and our Virtual Concierge is available to fulfill your requests promptly. Feel free to reach out whenever you need assistance or wish to enhance your stay.
Can I pay cash for the room charges or security deposit? Can I pay when I get there?
We kindly inform you that we do not accept cash for security deposits or room charges. Only credit or debit cards are accepted as payment methods. Additionally, please note that payment upon arrival is not allowed. Your security deposit will be processed through the online check-in link, which you’ll receive 48 hours prior to your arrival. It is required to be completed by 4 PM on your check-in date. Thank you for your understanding and cooperation.
Are children allowed?
Yes, we do allow children at our hotel when accompanied by an adult over the age of 18. We welcome guests of all ages and strive to provide a family-friendly environment for an enjoyable stay.
What is the check in process?
Our online check-in process is quick and easy. Here are the steps to follow:
1. Confirm your phone and email to receive a 5-digit authorization code.
2. Enter the code on the check-in page.
3. Upload a picture of your ID and a selfie in landscape mode.
4. Enter a credit card for the security deposit and any additional options.
5. Online check-in is mandatory to receive your digital room key.
We look forward to welcoming you soon!
Do I have to arrive by 4PM?
The check-in process must be completed ONLINE, not in person, by 4 PM. You do not need to physically arrive at the hotel by 4 PM. Instead, you will receive your online check-in link via text and email 48 hours before your arrival.
Once you’ve completed the online check-in, you will receive your digital key by 4 PM on the day of your reservation. Feel free to arrive at any time after that. If you wish to arrive early, you can purchase a 1 PM early check-in through the link provided.
We look forward to providing you with a seamless and enjoyable stay. If you have any questions or need further assistance, do not hesitate to reach out. See you soon!
How old do you have to be to check in?
You must be at least 18 years old to check in to our hotel. We look forward to welcoming you and ensuring you have a pleasant stay with us!
Why do you require a scan of my ID and picture of myself?
We utilize the photos of yourself and your ID to verify your identity and match to the credit card provided and the name on the reservation. This process allows us to issue your digital key so you may arrive directly to your room.
What is the earliest I can check in?
Our standard check-in time is 4 PM. However, we offer a guaranteed early check-in option at 1 PM for a fee of $20, subject to availability. To secure this option, you can purchase it through the pre-check-in link, which will be sent to you 48 hours before your arrival. Once confirmed, you will receive your room key prior to the 1 PM early check-in time. Enjoy the convenience of an early start to your stay!
What's the latest I can check in?
We ask that you complete your online check-in by 4 PM on the day of your arrival. If you are delayed and unable to complete the online check-in on the day of your arrival, please contact us so we can hold your room for you. Once completed and you have received your digital key, you may arrive to your room any time. We’re here to make your check-in process smooth and convenient. Enjoy your stay!
How do I check out?
To check out, simply scan the check-out QR code located in your room by the designated check-out time. Once done, your security deposit will be released after your room is cleaned, and you will receive a final folio via email. It’s a hassle-free process that ensures a smooth and efficient check-out experience. Safe travels!
What's the latest I can check out?
Our standard check-out time is at 11 AM. However, we offer a 1 PM late check-out option for a fee of $20. On the day of check-out, you will receive an auto text at 9 AM, reminding you of check out time and offering the late check out option. If you reply Yes, your room key will be extended until 1 PM, and the $20 fee will be charged to your card on file. You may always contact our Virtual Concierge at any time to add this to your reservation. Enjoy the extra time for a more relaxed check-out process.
Can you put flowers, champagne, or balloons in the room?
While we are unable to order or place items in your room, you are welcome to have items delivered directly to your room after your arrival. There are numerous local florists and delivery services available for your convenience. If you’d like a specific recommendation, feel free to let us know, and we’ll be happy to assist you.
Can I have a package delivered and held for me upon arrival?
When ordering any packages, please ensure they are addressed to your room number and delivered within your reservation dates. Ship packages to the following address:
1775 Parkway Pl, Marietta, GA 30067
Kindly note that the hotel cannot be held responsible for any incidents that may occur with the packages during shipping or handling at the hotel. Your cooperation is appreciated, and we strive to provide a secure and pleasant stay for all our guests.
Do you have a rollaway bed or cot?
No, we do not offer cots or rollaway beds at our hotel. We apologize for any inconvenience this may cause. If you have any other questions or need assistance with anything else, please don’t hesitate to let us know. We are here to ensure you have a comfortable stay.
